Our aim is to comply with our obligations under the General Data Protection Act and any other relevant legislation.
We do update this Policy from time to time so please do return and review this Policy regularly.
For the purpose of the Data Protection Act 1998 our data controller is Linda Walker.
Information We Collect
In operating our website we may collect and process the following data about you.
Personal data is defined by the General Data Protection Regulations as:
“Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
In operating our website we may collect and process the following data about you:
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
- Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
- Information provided to us when you communicate with us for any reason.
How we use your information
We process your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
|Service||Basis for processing|
|To provide you with details of services that you have requested or that are strongly related to services that you have used||Contract|
|To provide you with details of services that we think may be of interest to you.||Legitimate interest|
|To notify you of changes to our services, training and events.||Legitimate interest|
|To provide you with a service. This may include passing your data to a third party, e.g an accommodation provider or tour organiser.||Contract|
|Your employer or similar sponsor of services we have provided to you, where we have notified you in advance or we hold a written consent from your sponsor||Consent|
|For internal administrative purposes, e.g. undergoing inspection by or seeking accreditation from a recognised industry body or exam board.||Contract|
|To comply with applicable laws and regulations in relation to requests from statutory agencies (such as the Information Commissioner’s Office, the police or HMRC).||Public interest|
|To meet our safeguarding obligations||Vital interest|
How long we keep your personal data
We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.
Our general retention period is five years after a record has ceased to be active.
Where we store your personal data
We store your data on cloud-based storage
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We collect candidate data in order to enroll participants into their examination. We collect feedback from our candidates to improve our services. Additionally, we use this data to inform candidates about specific courses related to their examination.
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
- Where we sell any or all of our business and/or our assets to a third party.
- Where we are legally required to disclose your information.
- To assist fraud protection and minimise credit risk.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access To Information
Please note that any demand for access may be subject to payment of a fee which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.